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Returns
At netEquestrian, we want you to be completely happy with your purchase. We guarantee and accept returns on all non-custom merchandise purchased from our store as long as the product is in its original condition with tags and packaging. Returns received within 60 days are eligible for a full refund. Returns received within 120 days are eligible for credit.
When returning items, proof of purchase, such as a copy of the original sales receipt, the order confirmation email or packing slip invoice, is required for reimbursement of the full purchase price. If no proof of purchase is available, we refund the current price being charged for items returned to us.
All returns should be sent to us at the address below. Once we receive your package, we will promptly exchange or refund as you instruct.
Our return address is:
netEquestrian, Inc.
Attn: Returns Processing
11850 N. 75th St.
Longmont, CO 80503
Custom Products:
Unfortunately, we are unable to accept returns on custom products if what was chosen and ordered was delivered. This includes any custom blankets, trunks, bridle racks, saddle racks, bags, etc -- any products for which you have special ordered or specifically selected custom features, colors, trims, embroidery or otherwise that is other than the standard product offered in stock in our store.
Shipping Refunds:
For all returns, you will not be refunded for any shipping charges paid on your order. You are also responsible for any shipping charges incurred in shipping the products back to us.
Free Shipping Offer & Returns
Discounts are not applicable with returned merchandise; the total discount will be deducted from the value of any returned item to which the discount applied. Hence, if your order was over $100 and you received a free shipping discount, and your return takes your order subtotal under $100, the free shipping discount is no longer applicable. The discounted amount will be subtracted from your refund. Alternatively, if the value of the items you keep is still over $100, the free shipping discount is still applicable and you are eligible for a refund for the full amount of the returned items.
Processing Time:
Once we receive your return, your return will be processed within 30 days.
Horse and Stallion Classified Ads
A full refund may be requested within 24 hours of submitting a classified ad. This includes fees paid for photos, videos, digitizing services, and premium placement requests. The full amount paid may be refunded on request during this period, less transaction fees incurred by netEquestrian in processing the original payment, and in processing the refund transaction.
After 24 hours of submitting a classified ad or request for premium placement, no refund will be available.
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